FAQ

Frequently Asked Questions about our services, leasehold and MVN.

The role of the managing agent?

A managing agent oversees building maintenance, compliance, and communication on behalf of freeholders or management companies.

  1. Collects and manages service charges for building upkeep and compliance.
  2. Ensures cleanliness, fire safety, and handles legal and administrative tasks.
  3. Communicates with leaseholders on everyday inquiries and major projects.

The role of the managing agent?

A managing agent oversees building maintenance, compliance, and communication on behalf of freeholders or management companies.

  1. Collects and manages service charges for building upkeep and compliance.
  2. Ensures cleanliness, fire safety, and handles legal and administrative tasks.
  3. Communicates with leaseholders on everyday inquiries and major projects.

What services are included in Block Management?

Typical services include:

  • Regular maintenance and repairs of communal areas.
  • Management of service charges and budgeting.
  • Health and safety compliance.
  • Organising insurance for the building.
  • Dealing with resident inquiries and complaints.
  • Conducting property inspections.
  • Managing contractors and service providers.

What services are included in Block Management?

Typical services include:

  • Regular maintenance and repairs of communal areas.
  • Management of service charges and budgeting.
  • Health and safety compliance.
  • Organising insurance for the building.
  • Dealing with resident inquiries and complaints.
  • Conducting property inspections.
  • Managing contractors and service providers.

Who is responsible for Block Management?

Block Management is typically handled by a professional management company appointed by the property owners or the residents' association. In some cases, it may be managed by a resident management company or a right-to-manage company formed by the leaseholders.

Who is responsible for Block Management?

Block Management is typically handled by a professional management company appointed by the property owners or the residents' association. In some cases, it may be managed by a resident management company or a right-to-manage company formed by the leaseholders.

What does MVN do differently?

MVN focuses on improving property management through better communication and on-site caretaking.

  1. Personalised approach with guaranteed response times for leaseholders.
  2. On-site caretakers for regular maintenance and quick issue resolution.
  3. Presence during major projects for direct assistance and queries.

What does MVN do differently?

MVN focuses on improving property management through better communication and on-site caretaking.

  1. Personalised approach with guaranteed response times for leaseholders.
  2. On-site caretakers for regular maintenance and quick issue resolution.
  3. Presence during major projects for direct assistance and queries.

What do your services cover?

The services covered typically include maintenance of the building’s structure, hallways, communal areas and insurance for the building. However, the charges do not cover anything within your individual apartment. It is crucial to read your lease carefully to understand the specific details, including whether items like windows or the flat’s front door are included in the service charge coverage.

What do your services cover?

The services covered typically include maintenance of the building’s structure, hallways, communal areas and insurance for the building. However, the charges do not cover anything within your individual apartment. It is crucial to read your lease carefully to understand the specific details, including whether items like windows or the flat’s front door are included in the service charge coverage.

Contact Us

If you feel like you're not getting the service you need from your current managing agent or if you want an independent health check on your development, why not book a health check with MVN? We'd love to have a chat with you.