What is the role of the managing agent?

A managing agent is appointed by a Freeholder, a Right to Manage company, or a Resident Management Company to oversee the upkeep of a building. Their primary role involves collecting service charges, which are then allocated to various tasks such as building maintenance, ensuring fire safety compliance, and keeping the premises clean. In addition to these responsibilities, managing agents handle legal and administrative duties and respond to leaseholders’ daily inquiries, ranging from simple questions like how to get a meter reading to more complex issues like upcoming major works. It is essential for leaseholders to pay their service charges on time, as these funds are critical for the proper maintenance and management of the building.